A customer service rep named Geraldo told me he was going to have the truck serviced - I hoped he did! He also said he was going to reimburse me for my horrible experience. I told them that this truck should be removed from their fleet immediately because someone was going to die driving it. I also had to speak to customer service to make sure they knew how dangerous truck #******* was. The service rep was unable to log into the computer and I had to do a bunch of follow-ups just to make sure the truck was returned. I am surprised I didn't die from a crash or a heart attack! I returned the truck in Alabama and things did not get much better from there.
BUDGET TRUCK RENTAL REVIEWS PLUS
I finally made it after a 14 plus hour drive. I had to drive 40-45mph just to make sure I did not crash on the highway! It was horrible. I am guessing there were issues with the struts, ball joints, sway bar links or all of the above. This truck had 180k miles on it! Anyways, as I started driving south, I noticed that the suspension was horrible! I was not able to control the vehicle very well when driving around left turns or over bumps. The first time, was when I got the truck and I had a Budget mechanic drive to my house to fix it. I started my trip down I-65, and I noticed the check engine light popped up for a second time. It cost me a fortune to rent this truck $1265. I only rated it one because zero was not an option! I rented truck #******* a couple of weeks ago to move furniture from Illinois to Alabama. Has anyone had any bad experiences with the company? What can a consumer do if they rent a truck and it's a dirty relic, like the monster I drove? It seems that as a desperate mover, in a time crunch, we really have little options. While I would use Budget again, I don't think we'd use that location. Several calls later, we explained where his drop box was, where his truck was, and finally our moving experience was complete. The heavy accented voice informed me that they did not have a drop box, asking me where his truck was. The next morning, we call the Budget guys, to make sure all was in order.
He directed me to their drop box, which was inside the Sears/Budget location, in a back room, behind the garbage can. The guys at Sears (Who were open til 6) told us to just put the keys in their drop box. That was as advertised-so it's not an issue. We pulled in at 4:20, and the staff who closed at 4pm were nowhere to be seen. Nothing like a little extra maneuvering in the largest vehicle I have ever driven on a busy road. The trucks were out back were only visible once you drove PAST the location. Maybe they could mention that on the return slip. When returning the beast, the only way to spot the dealer was by the 8 1/2 x 11 inch sign in the Sears Automotive window. I managed to turn it around and get it pointed in the right direction. At $4 a gallon that's a little irritating. I filled it up as instructed, and the gauge read much higher than when I picked it up. So we did our move, didn't kill anyone, and went to take back the truck.
The noise was so loud, you couldn't hear someone screaming, "Please God, Stop, you are backing over my wife and child", if they were standing next to you, with open windows.
BUDGET TRUCK RENTAL REVIEWS TV
When we had to stop or slow, my two boys shouted Battlestar Galactica comments, sounding like the robots form the old TV series, and sang Metallica riffs. You'd think a quick wash a cleaning, every month or so would pay off in customer satisfaction. The outside was also filthy, but who cares? My point is, man, show a little pride of ownership. To say it was dirty is an understatement. I went through half a roll of paper towels, and they were just about black with grime, food particles, dirt and other unidentifiable bits. It was so gross I Windexed the interior, seats, steering wheel, windows, etc., before I let my kids sit in it. I mean, the interior was like a coca-cola bomb went off, daily, for about a month. After signing away my rights, we sauntered to our rent-a-ride. Know what your regular insurance covers before you go in. Loads of insurance add-ons inflate the price. Where we rented from was nice enough, though I think I walked back in time to 1952. The site worked fine-the company, not so much.
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